SoundPe Privacy Policy

Introduction

RAHSOU SIMPLE VIRAL GAMES PRIVATE LIMITED ("we", "our", "us", or "Company"), the owner of the SoundPe mobile application ("App") and related websites and support channels ("Site"), is committed to protecting the privacy of its users ("User", "you", "your"). This Privacy Policy describes how we collect, use, store, and protect information through the App and Site.

This Policy is published in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

User Consent

By registering on the App or Site, or by using the App, you provide free, informed, specific, and unconditional consent to the collection, storage, use, and disclosure of your information in accordance with this Privacy Policy and our Terms and Conditions.

You can withdraw consent anytime by writing to [email protected]. Withdrawal may affect your ability to use certain App features.

Information We Collect

We collect information to enable secure, reliable UPI payment voice alerts and related App functionality.

Personal Information

We may collect information that can identify you, such as:

• Name, email address, and mobile number (for OTP verification and support)
• Business or shop details you voluntarily provide (such as store name or category), where applicable
• Profile or account preferences you choose to set in the App
• Any information voluntarily provided in forms, feedback, or support requests

App & Service Usage Information

To provide payment voice alerts, the App may process information derived from device notifications or settings you authorize, which may include:

• Notification content from supported payment apps (such as transaction amount, payer or app name, or message text contained in the notification)
• Alert and voice settings you configure in the App
• Subscription status and feature usage within SoundPe

SoundPe does not require your UPI PIN, bank login credentials, or full payment account passwords. We do not process or settle payments on your behalf.

Non-Personal Information

We also collect information that does not directly identify you, such as:

• Device details (type, model, operating system, app version)
• Language, time zone, and region
• App usage metrics, diagnostics, and crash logs
• Network information (Internet Service Provider, IP address)

Cookies and Similar Technologies

On our Site, we may use cookies or similar tools to improve user experience, remember preferences, and measure engagement.

You can disable cookies through your browser or device settings; however, some features may not function properly.

Use of Information

We use collected information to:

• Provide and maintain App functionality, accounts, and UPI voice alerts
• Configure notification access, voice playback, and merchant features you enable
• Improve App performance, troubleshooting, and analytics
• Communicate with you for updates, feedback, billing, or support
• Fulfil legal obligations and ensure compliance
• Prevent fraud, abuse, and enhance security
• Conduct research and improve our products and services

We do not sell, rent, or trade your personal data.

Data Retention and Deletion

We retain personal information only as long as required for legitimate purposes or legal obligations.

Upon deletion of your account, we will erase your personal data from active systems within 180 days, except where retention is required by law (e.g., for audit, tax, or dispute resolution).

You may delete your account anytime via App settings or by contacting [email protected].

Third-Party Services and SDKs

We may use trusted third-party service providers for analytics, cloud hosting, crash reporting, attribution, and performance tracking, such as:

• Firebase Analytics & Crashlytics (Google)
• AppsFlyer (install attribution and engagement metrics)
• Amazon Web Services (AWS) or Google Cloud Platform (GCP) for secure data hosting

These providers access only the information necessary to perform their tasks and are contractually bound to protect your data.

We do not authorize them to use your information for their own advertising or marketing unrelated to providing services to us.

Data Security

We implement reasonable security practices including:

• Encryption (SSL/TLS) during transmission where applicable
• Secure storage on cloud servers with access controls
• Periodic review of security practices

While we use commercially reasonable efforts to safeguard your data, no method of electronic transmission or storage is completely secure. You acknowledge and accept this inherent risk.

Disclosure/Transfer of Information

Your information may be disclosed:

• To trusted partners assisting in App operations, under confidentiality obligations
• To payment aggregators and payment service providers (including app store billing providers) who may process information necessary to provide payment or subscription services
• To comply with legal requirements, court orders, or law enforcement requests
• To protect our rights, users' safety, or property
• During a merger, acquisition, or corporate restructuring (with continued data protection obligations)

We will not share your personal data with advertisers or unauthorized third parties for their independent marketing.

Confidentiality

All information shared with SoundPe is treated as confidential, except:

• Where disclosure is required by law or lawful authority, or
• Information is already publicly available due to your own disclosure (e.g., feedback you choose to publish).

Your Rights

You have the right to:

• Access and review data held about you
• Request correction or updating of inaccurate data
• Withdraw consent for processing where applicable
• Request deletion or erasure of your data

To exercise these rights, email [email protected] with a clear subject line ("Data Access/Deletion Request").

Children's Privacy

• The App is intended for users who are 18 years of age or older.
• We do not knowingly collect personal data from children under 18.
• Users under 18 must not register an account and may use the App only with parental or guardian supervision, in accordance with applicable laws.
• Parents or guardians can review or request deletion of a minor's data at [email protected].

Payments and Financial Data

Paid subscriptions or in-app purchases are processed through secure third-party gateways (such as Google Play Billing or other authorized payment processors).

We do not store credit/debit card details or other primary payment instrument data. Financial information entered with payment processors is encrypted and handled directly by those providers.

Our payment aggregators and payment service providers may also collect, process, and transfer your information directly during your use of the App, subject to their own privacy policies.

SoundPe is not a bank or payment system. We do not hold customer funds or execute UPI transactions.

Third-Party Links and Payment Apps

The App or Site may contain links to external websites, or integrate with third-party payment applications (such as GPay, PhonePe, Paytm, and Amazon Pay).

We are not responsible for the content or privacy practices of third-party sites or payment apps. Users are advised to review the privacy policies of those services before interacting with them.

Changes to This Policy

We may revise this Privacy Policy from time to time.

Updates will be reflected by the "Effective date" at the top of this page. Material changes will be notified through in-app alerts, email, or other reasonable means before taking effect where required.

Your continued use of the App constitutes acceptance of the revised Policy.

Grievance Redressal

In compliance with the Information Technology Act, 2000 and Rules thereunder, grievances may be submitted to:

Email: [email protected]
Phone: (+91) 910-802-5481 (support hours: 10 am to 6 pm)
Registered Office: RAHSOU SIMPLE VIRAL GAMES PRIVATE LIMITED, Flat 10113, Sobha Silicon Oasis Hosa Road, Electronic City, Bangalore, Karnataka 560100, India
Office: 1st Floor, 1213, 22nd Cross Rd, Sector 3, HSR Layout, Bengaluru, Karnataka 560102, India

We will acknowledge grievances within 24 hours and aim to resolve them within 15 days of receipt.

Communications & Notifications

By using the SoundPe App, you consent to receive important account, transactional, and service-related communications from us. These communications may be sent via:

• SMS
• WhatsApp
• RCS (Rich Communication Services)
• Phone calls
• IVR (Interactive Voice Response)
• In-app notifications
• Email (where applicable)

These notifications may include OTPs, login alerts, subscription updates, payment reminders, service announcements, customer support responses, and promotional messages (only if you have opted in).

You may opt out of non-essential promotional messages at any time by contacting our support team or using available settings within the App (where applicable). Essential communications—such as OTP, account security, payment or subscription status, or critical service updates—cannot be opted out of while you maintain an active account requiring such notices.

Contact Us

For any questions, feedback, or data-related requests, please contact:

Email: [email protected]

This document was last updated on 1st June, 2026.